Terms & Conditions

1. Acceptance of Terms

By accessing or using our website, purchasing products, or using any services provided by Lionsdu Private Limited, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Overview

Lionsdu Private Limited operates an online store offering a wide range of retail goods, including:

• Everyday retail and grocery items (biscuits, rice, pantry items, etc.)
• Textiles, apparel, clothing, and fashion accessories
• Beauty, cosmetics, and personal care products

We reserve the right to modify, update, or discontinue any product or service at any time without prior notice.

3. User Responsibilities

By using our platform, you agree to:

• Provide accurate, complete, and up-to-date account and delivery information
• Maintain the confidentiality of your account credentials
• Use our platform strictly for lawful purchasing purposes
• Not misuse, hack, spam, or disrupt our web systems and security protocols

4. Orders and Payments

• All orders are subject to product availability and confirmation of order price.
• We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, stock unavailability, or delivery limitations.
• Prices listed on the website are subject to change without notice.
• Payment Methods: Payments are processed through secure third-party payment gateways. Lionsdu Private Limited does not store full credit/debit card numbers on its servers.

5. Shipping and Delivery

• Delivery timeframes provided at checkout are estimates and may vary based on location or courier operations.
• Delays may occur due to unforeseen external factors such as adverse weather, transportation disruptions, or courier delays.
• Risk of loss or damage transfers to the customer once the package is delivered to the specified shipping address.

6. Refunds and Returns

All returns, exchanges, and refund requests are strictly governed by our Return & Refund Policy.

• Return requests must be submitted within 7 days of delivery.
• Damaged, defective, or expired items must be reported within 24 hours of delivery with visual proof.
• Opened, unsealed, or consumed retail/grocery goods and unsealed beauty products are non-returnable.

7. Intellectual Property

All content displayed on this website—including store design, logos, product graphics, text, icons, and software code—is the property of Lionsdu Private Limited and is protected by local and international copyright laws. Unauthorized reproduction or redistribution is prohibited.

8. Data and Privacy

Your privacy is important to us. Your use of our website and services is governed by our Privacy Policy, which outlines how we collect, handle, and secure your personal details.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Lionsdu Private Limited shall not be liable for any indirect, incidental, special, or consequential damages resulting from product use or web availability.
• Our total aggregate liability for any claims related to a purchase shall not exceed the total purchase price paid by you for that specific order.

10. Warranty Disclaimer

All products are provided on an "as is" and "as available" basis unless explicitly stated otherwise. While we source items directly from verified importers, distributors, and wholesale suppliers, we do not guarantee uninterrupted platform availability or that products will satisfy all individual expectations.

11. Termination

We reserve the right to suspend or terminate your account or refuse service if you:

• Violate any provision of these Terms and Conditions
• Engage in fraudulent, abusive, or unlawful activities
• Fail to fulfill payment obligations

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any legal disputes arising under these terms shall be subject to the jurisdiction of the competent courts of Sri Lanka.

13. Changes to Terms

We may update or revise these Terms and Conditions from time to time. Continued use of our website or services following any updates constitutes acceptance of the revised terms.

14. Force Majeure

Lionsdu Private Limited is not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of government, internet outages, civil unrest, or courier strikes.