Privacy Policy

At Lionsdu Private Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you browse our website, place orders, or purchase products—from everyday retail essentials to clothing and beauty items—from our online store.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information necessary to fulfill your orders and enhance your overall shopping experience.

Personal Information

• Full name
• Email address
• Phone number
• Billing and delivery address
• Account login details

Payment Information

• Payment details required to process transactions
• All online payments are securely processed by trusted third-party payment gateways. We do not store full credit or debit card details on our servers.

Order & Shopping Data

• Order history, items purchased, and cart activity
• Customer communication and service inquiry logs

Technical Information

• IP address, device type, and browser details
• Website usage, page interactions, and error logs

2. How We Use Your Information

We use your information to:

• Process, fulfill, and deliver your purchases
• Manage account access and process payments
• Provide customer support and respond to inquiries
• Send order confirmations and tracking updates
• Improve our product offerings and online store experience
• Prevent fraud and maintain platform security
• Send promotional content (only with your explicit consent)

3. Data Sharing

We do not sell, rent, or trade your personal information.

We share data only with third parties under the following circumstances:

• Service Providers: Courier and delivery partners, payment processors, cloud hosting services, and automated email/SMS services.
• Legal Requirements: If required by law, regulation, or official legal requests in Sri Lanka.
• Business Transfers: In the event of a merger, acquisition, or restructuring of Lionsdu Private Limited.

4. Data Security

We prioritize security and implement robust measures to protect your information:

• SSL/TLS encryption for all data transfers and checkout operations
• Secure server infrastructure and restricted administrative access
• Regular system maintenance and backup monitoring

5. Data Retention

We retain your personal data only for as long as necessary:

• Account & Purchase Records: Maintained during active account use and as required by legal and financial compliance rules.
• Support Inquiries: Retained for up to 3 years for record tracking.
• Anonymized Analytics: May be kept indefinitely to analyze store traffic and performance.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete details
• Request deletion of your account and personal data
• Opt out of marketing communications at any time

7. Cookies & Tracking

We use cookies to maintain cart functionality, store preference choices, and evaluate overall site usage. You can disable cookies in your browser settings, though some website features may not operate properly as a result.

8. Third-Party Links

Our website may contain links or integrations with external services (such as payment gateways or social networks). These third parties operate under their own privacy policies.

9. Children’s Privacy

Our services are intended for general retail audiences and are not directed at children under 16 without legal parental or guardian supervision.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any revisions will be published on this page along with an updated effective date.