Return & Refund Policy

Thank you for shopping with Lionsdu Private Limited. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Returns

We accept return requests strictly within 7 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable & Excluded Items

For health, safety, and hygiene reasons, certain items are non-returnable and non-refundable once opened or delivered:

• Consumables & Retail Items: Biscuits, rice, grocery, and perishable goods (unless arriving damaged or expired).
• Beauty & Personal Care Products: Items with broken safety seals or opened packaging.
• Custom & Gift Items: Gift cards, downloadable software, or personalized/custom-made products.
• Clothing & Textiles: Items showing signs of wear, washing, or with missing original tags.

3. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will guide you through the instructions to proceed with the exchange, subject to stock availability.

4. Damaged, Defective, or Expired Items

In the event that your item arrives damaged, defective, or past its expiration date, please contact us within 24 hours of delivery. Please provide your order number alongside clear photo or video evidence. Once verified, we will arrange for a replacement or issue a full refund according to your preference.

5. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund status.

• Payment Method for Refunds: All approved refunds will be strictly processed and credited back to the original payment-initiated medium (e.g., the specific card or bank account used at checkout).
• Deductions: Original shipping charges incurred during initial purchase are non-refundable unless the return is due to our error.
• Processing Window: Refunds and exchanges are processed within 5 to 7 business days after receiving and inspecting the returned item. Additional processing time may apply before the funds reflect in your account depending on your card issuer or financial institution.

6. Return Shipping

You will be responsible for paying shipping costs for returning your item unless the return is due to our error (e.g., damaged product, expired item, or incorrect order delivered). In such error cases, Lionsdu Private Limited will cover return shipping costs or provide a prepaid shipping label.